Shipping

Our shipping area covers all of South, Central, and Eastern Ontario, and will stretch further north to areas like Sudbury and North Bay. Please see the referenced Shipping Map for area coverage.

If you are outside of this area, we can still ship to you, but please contact us for details and a shipping quote.

We are not able to ship to other provinces or internationally at this time.

We use ground courier - rather than express or overnight – because it provides 1-2 day shipping throughout most of Ontario, and it keeps shipping costs lower.

With that in mind, we ensure our boxes are packed with enough ice to keep all the products frozen for a full 48HRS, (and a little extra for peace of mind). We carefully test how much ice we need to ensure your product arrives just the way we sent it - FROZEN.

But we don't want to risk your beef getting caught in transit over the weekend, and having a thawed box show up on your doors step a few days late.

The best way to guarantee the best product arriving on your door is for us to always ship the beginning of the week.

It's worth the wait!

PS. During holiday seasons, or likely delays, we will be sure to have packages
shipped on the Monday.

Sorry, we only ship within the province of Ontario.

One of our key motivators as a family farm is to help our local community and economy. We aren't looking to branch to other provinces because we believe that local farmers in other areas are best suited to support their own communities.

The only reason we ship throughout all of Ontario is because relatively few beef farmers are certified organic, grass-fed, and using sustainable and regenerative practices like we do here at Keyser Creek Farms. Beef like ours is hard to find!

Every order over $250 will qualify for free shipping.

Orders under $250 will be charged shipping at checkout - on average, it is often in the $25-$30 range.

We work with a company called FreightCom, which helps us to select the fastest, cheapest, and most reliable courier to ensure our product will arrive at your door fast and frozen.

Your order may arrive through companies including UPS, FedEx, CanPar, or other local companies.

When we fulfil your order, you will automatically receive email or text updates about your product with a tracking number so you can follow your beef!  

Please remember that we choose to only ship our frozen orders on Mondays and Tuesdays.

We do this because we don’t want you to be disappointed. It would be incredibly unfortunate for your package of beef to be stuck in transit over a weekend and arrive thawed! In order to avoid this situation, we only ship at the beginning of the week. Our courier service guarantees 1-2 day shipping from the time the beef is picked up from our farm freezer.

Our solid boxes are lined with a 1.5" thick insulated liner made from recycled paper, and they are fully biodegradable or curbside recyclable.

We then line the box with a poly bag to ensure there are no moisture issues that could compromise the box integrity, and layer the order with gel packs and/or dry ice.

We have personally tested our packouts to keep the products frozen for over 48hrs.

Our boxes, liners, butcher wrap, and plastic liner are all curbside recyclable; and our gel packs are high quality and easy to reuse.

We take great care to ensure that your beef is packaged with high RF value insulation (fully recyclable!), and enough gel packs &/or dry ice to stay frozen until you can get it into your own cold storage.

That being said, we have to be prepared. Transit might not be perfect, but we want your experience with us to be. So, we have a 100% guarantee on our products.

If there are any issues with the quality of your product when it arrives, please contact us directly at 519-495-5989 (Ron) or 226-234-4462 (Kathryn) so that we can make it right. We will either be able to issue you a refund or send another shipment.

Our online store does not offer overnight shipping options because we find it to be fairly expensive, and most people are not in such dire need of bulk beef that <24hrs is necessary.

However, if you have an emergency (like you forgot about that business dinner with a new client!) you can contact us directly for a shipping quote and we’ll let you decide from there.

Our gift cards are currently digital, so you will have them emailed direct to your inbox within minutes!

YES WE DO!

Why? Two reasons.

First, if you pick up on farm and are driving it home to your freezer, a box of frozen beef will stay frozen for hours even without our cold packs and insulation liners (we highly recommend bringing a cooler). We both save $.

Second, we LOVE when our customers visit our farm. It brings us so much joy to share our love of farming, animals, and rural Ontario with new friends. Are we bribing you to visit us...? Maybe. Will you love it here? Absolutely!

Every regular priced order receives $25 off if you pick up on farm, and for larger bulk orders of 1/4, 1/2, and whole beef that steps up to $50, $75, & $150 for on-farm pickup.